Businesses Have Just 10 Minutes to Establish Trust Online or Risk Losing Customers
New survey from Onfido and Okta reveals pressure is mounting on businesses as customers need for speed allows no room…
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How to Collect High Quality First Party Data
We’ve got another industry news episode this week. Our CEO Paul chats to Tom, EVP & Managing Director Americas @…
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CNBC “Squawk Box” featured Dynata data for a story on plans to receive COVID-19 vaccine boosters
Our data showed that 16% of Americans surveyed have already received the booster shot; 82% plan to get a booster;…
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Poor customer service affects consumer brand loyalty, but conversational AI may help them stay
The most common form of poor customer service, according to 56% of those surveyed, was long wait times, and 70%…
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ChannelAdvisor Announces 2021 E-Commerce Consumer Survey Results
The nationwide survey results, fielded by Dynata, offer brands and retailers actionable insights as the upcoming holiday season kicks into…
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American Workers Rely on Employers to Make Them Feel Comfortable in Return to Work
More than one-in-three workers (38%) would like to see their employer require proof of vaccination before re-opening their workplace, while…
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