Poor customer service affects consumer brand loyalty, but conversational AI may help them stay
The most common form of poor customer service, according to 56% of those surveyed, was long wait times, and 70%…
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ChannelAdvisor Announces 2021 E-Commerce Consumer Survey Results
The nationwide survey results, fielded by Dynata, offer brands and retailers actionable insights as the upcoming holiday season kicks into…
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American Workers Rely on Employers to Make Them Feel Comfortable in Return to Work
More than one-in-three workers (38%) would like to see their employer require proof of vaccination before re-opening their workplace, while…
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Need to Move Past Legacy Approaches to Reach Total TV Audience
TVSquared, the global leader in converged TV ad measurement and attribution, today released “The State of Converged TV: A Look…
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Ties and high heels out as hybrid office return sparks casual comfy boom
Over half of Spaniards who dressed formally for work pre-pandemic were enthusiastic about buying new clothes for an office return,…
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Sample Lemon Markets? | Ep. 148 – Data Gurus Podcast
In this episode, Bob and Sima cover several hot topics related to challenges within the industry around data and sampling….
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