With Dynata voice services, you make the connections you need, at scale, with fast service delivery and best-in-class quality assurance. Your data can be seamlessly integrated with data from other channels offered by Dynata for unparalleled research insights and exemplary customer care.
Computer Assisted Telephone Interviewing (CATI)
Telephone-based research interviews enable you to achieve a truly random representation, or zero in on specialized audiences such as expert panels. With global reach, supported by industry-leading technology and the largest CATI team worldwide, Dynata provides telephone access to consumer and B2B audiences at scale.
With more than 2,000 technology-enabled voice stations in state-of-the-art call centers around the world – and more than 3,000 experienced service professionals – Dynata Voice Services answers your call for both inbound and outbound customer care. Combine service applications with tracking and CSAT research for a comprehensive customer-focused solution. Capture leads and enhance the reach of your sales team, enabling faster response and widening your prospect universe.
Collect data across a variety of modes with statistically selected samples of telephone numbers and addresses, or ‘Offline Sample.’ Offline methodologies can be used to reach smaller areas or populations, target for efficiency, and achieve accurate probability sample. These samples can be purchased separately, for clients looking to manage data collection on their own, or as part of a project where Dynata manages data collection.