The COVID-19 pandemic has changed our world, leading to extraordinary changes in consumer behaviors across every area of our lives. In our first two reports – Global Consumer Trends COVID-19 Edition: Understanding the Pandemic and The New Normal – we explored both the immediate and longer-term effects of the pandemic. We also examined those effects from the perspective of healthcare professionals, comparing their responses to consumers, in our Healthcare Insider Report: COVID-19.
Now, with cities, states and countries cautiously opening, we’re examining those sectors and industries looking to bounce back, and what safety measures they will need to consider adopting to do so. Our Global Consumer Trends COVID-19 Edition: The Reopening explores what it will take for these businesses to reopen and return to full strength, and whether consumers will return to pre-pandemic buying behaviors.
What insights do brands and agencies need to know to stay ahead of these consumer trends and make smarter business decisions in our new COVID-19 world? Dynata’s Global Consumer Trends COVID-19 Edition reports will continue to uncover those insights to help you better understand and react to these changes as we navigate the COVID-19 pandemic, together.
The available reports include:
Explore immediate effects of the pandemic experienced by consumers
Identify which changing consumer behaviors and trends are temporary and which could be permanent
Explore the insights businesses need to effectively reopen
Discover the opinions and behaviors through the lens of healthcare professionals in comparison to those of global consumers
As cities, states and countries begin to cautiously reopen, we’re examining key sectors and industries looking to bounce back, and what safety measures they will need to consider adopting to do so. After having been closed or operating at half- or quarter-measures, how long will it take the customers and consumers of these sectors to return and help them reopen at full capacity? Brands and agencies can leverage these insights to help better understand what it will take for people to feel more comfortable – and safe – when they choose to travel, dine out, exercise, buy a car or drive, either on their own or ridesharing.
Explore the insights businesses need to effectively reopen across these key industries:
With the social and economic restrictions lifting around the world, businesses are cautiously reopening their doors in hopes that they can encourage consumers to come back and start spending again. This report explores the pandemic’s impact on car buying decisions, the automotive aftermarket and ridesharing and when their customers will return. Our research reveals some important mile markers on the automotive industry’s road to reopening, including:
In order to adapt to our new lives during the COVID-19 pandemic, consumers lifestyles and work habits have evolved due to ever-changing attitudes and behaviors during this time. With many governments and businesses considering reopening and many countries settling into their “new normal,” what changes in consumer behaviors and trends are temporary, and which ones could become permanent? What do brands need to know to stay ahead of these consumer trends and meet their emerging wants and needs?
These insights identify the changes in consumer trends, to help brands and agencies discover which trends may have long-term staying power in these unprecedented times. Examine global consumer attitudes, preferences and behaviors across 11 countries, in these key areas:
The COVID-19 pandemic has transformed our world, causing an unprecedented shift in consumer behavior across all parts of our lives, but one of its most profound impacts has been on people’s working lives. Whether they are still employed but working in a different location or have lost their jobs during the pandemic and are taking steps to return to the workforce with new skills and different industries, we all have a “new normal” when it comes to how we work.
Explore the latest global consumer trends shaping the new normal of our working lives and their impending impacts:
During the COVID-19 pandemic, it’s likely that you – or someone you know – has consulted with a healthcare professional. But given social restrictions, “going to the doctor” has become a virtual experience, conducted over the phone or video chat. Telemedicine has grown during the pandemic and many first-time users are satisfied with the experience. Discover the latest global trends shaping the new normal of telemedicine from the perspectives of consumers and healthcare professionals alike, including:
The COVID-19 pandemic transformed how people pay, moving away from traditional methods, such as cash, Chip and/or PIN bank cards, and towards the rapid adoption of contactless payment via cards, phone apps or wearables. In this mini-report, A Breakthrough for Contactless Payments, you’ll explore the three key aspects of consumer payment in the New Normal, including:
The COVID-19 pandemic has radically changed nearly every aspect of the consumer experience, from what – and how – they purchase to the ways in which they respond to advertising. In this rapidly evolving environment, brands and marketers will need to balance the desire to reach consumers with being mindful of our New Normal lifestyles.
There has never been a more important time for marketers to adapt and respond appropriately with a data-driven approach. How can brands overcome the complexities of advertising during the COVID-19 pandemic?
Leverage actionable insights, across three key areas, to ensure effective advertising strategies during these uncertain times:
This three-part global consumer trends report highlights the “what” behind the “why,” helping you better understand, respond to and anticipate global consumer trends in response to the ongoing pandemic, and make the right business decisions under adverse conditions:
Explore the question on everyone's mind and dive deep into consumer predictions from around the world.
Discover the influence of COVID-19 on economic attitudes and social behaviors.
Explore consumer knowledge of COVID-19, the signs of illness and which sources are most popular - and most trusted - for information.
In part one, we explore whether global healthcare professionals see the COVID-19 pandemic differently than the general population. Spanning seven countries and leveraging Dynata’s global scale and relationships with healthcare organizations and professionals, we highlight key areas of concern through the lens of healthcare professionals, such as economic impact, behavioral changes, purchasing habits, healthcare sentiments, and attitudes around when this will all end.
In part two, we checked in with healthcare professionals and consumers alike, drawing comparisons between the new and changing attitudes, behaviors and trends of these audiences as we all settle into our New Normal lifestyles. The report highlights several new topic areas including telemedicine, lockdown restrictions, preparedness levels of hospitals and healthcare staff, mental health impacts, preventative measures for avoiding viral spread, and government confidence.
Dynata is updating a weekly tracker delivering a visual deep dive across six key consumer trend areas – Economic, Consumer Purchasing & Lifestyle Choices, Health & Healthcare, Information Sources & Trust, Social Behaviors & Customs, and “When Will It End” – tracking how each indicator changes and evolves over time. The tracker will be posted here on a weekly basis; check back regularly for a dynamic look at the factors influencing the choices consumers are making during this unprecedented time.